Site Terms & Conditions
This disclaimer governs your use of our website; by using our website, you accept this disclaimer in full. If you disagree with any part of this disclaimer, you must not use our website. Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved. You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions below. You must not (save in accordance with the express terms of our download agreement): (a) republish material from this website; (b) sell, rent or otherwise sub-license material from the website; (c) show any material from the website in public; (d) reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose; (e) edit or otherwise modify any material on the website; or (f) redistribute material from this website. Nothing on this website should be construed or treated as legal advice. Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date. To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in the disclaimer will: (a) limit or exclude the liability of a party for death or personal injury resulting from negligence; (b) limit or exclude the liability of a party for fraud or fraudulent misrepresentation by that party; (c) limit any liability of a party in any way that is not permitted under applicable law; or (d) exclude any liability of a party that may not be excluded under applicable law. The limitations and exclusions of liability set out in this Section and elsewhere in the download agreement: (a) are subject to the preceding sentence; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of the disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty. We will not be liable to you in respect of any losses arising out of a force majeure event. We will not be liable to you in respect of any business losses. We will not be liable to you in respect of any loss of or damage to profits, income, revenue, or anticipated savings. We will not be liable to you in respect of any loss of use or production. We will not be liable to you in respect of any loss of management time or office time. We will not be liable to you in respect of any loss of business, contracts, commercial opportunities or goodwill. We will not be liable to you in respect of any loss or corruption of any data, database or software. We will not be liable to you in respect of any special, indirect or consequential loss or damage. You accept that we are a limited liability entity and we have a legitimate interest in limiting the personal liability of our partners, members and employees. Having regard to that interest, you agree that you will not bring any claim personally against any individual partners, members or employees in respect of any losses you that you may suffer in connection with the downloads or the download agreement. This will not of course exclude the liability of Thrive Medical Clinic Ltd for the acts and omissions of its partners, members and employees. We may revise this disclaimer from time-to-time. The revised disclaimer will apply to the use of our website from the date of the publication of the revised disclaimer on our website. Please check this page regularly to ensure you are familiar with the current version. This disclaimer (together with our privacy policy) constitutes the entire agreement between you and us in relation to your use of our website and supersedes all previous agreements in respect of your use of this website. This disclaimer will be governed by and construed in accordance with English law, and any disputes relating to this disclaimer will be subject to the exclusive jurisdiction of the courts of England and Wales (providing that we may bring proceedings to enforce our contractual or intellectual property rights in any jurisdiction in which you are resident, established or operating).
Please read the following information regarding our terms and conditions here at Thrive Medical. It is important that you read and understand the following points before treatment takes place. If you have any questions then please ask us. N.B. Our experience indicates that when poor outcomes from treatments occur there is a strong correlation with a lack of medical-grade skincare or failure to follow agreed plans of care. It is necessary that patients follow the regime prepared by their practitioner. This is to ensure the best possible chance of acceptable results being achieved. Further, where combination treatments are recommended, but not followed, results may be substandard. Patients who do not follow the advised pre and post-care instructions, as well as the agreed treatment regime, should expect that their results may be adversely impacted. It should be noted that treatment results cannot be predicted or guaranteed (and in some instances no visible changes may occur) and a refund or financial compensation will not be offered unless we are found to be at fault through a material failure in how the treatment was performed, an act of negligence, or a breach of our duty of care. Patients who follow all of the advice given by their practitioner will be offered appropriate support which will be determined through a consultation process with the appropriate clinician, or external experts (where necessary), and the device or product suppliers. Patients may ask for an independent assessment of their results which will be completed internally. An external review is not offered until all internal procedures have been exhausted.
1. We offer a free 15 minute consultation to discuss your health goals and available options, should you require one prior to booking treatment.
2. Please arrive 5 minutes before your appointment time in order to complete any paperwork required for your visit. Late arrival may mean we have to rebook for you for another time, or you may have to wait until other clients have been seen and a slot becomes available. In some cases electronic health questionnaires and treatment information/ aftercare will be emailed to you, this will be discussed and agreed at the time of of booking.
3. Where possible we require 48 hours notice for cancellation or changes to your booking. If you do not provide adequate notice for cancellation or changes we reserve the right to ask for a deposit to secure any further bookings. If your treatment has been paid in advance as a course we reserve the right to deduct a treatment from your course.
4. We will inform you of any preparations you need to make prior to your appointment, failure to follow our instructions may result in your treatment being delayed.
5. All accounts are to be settled prior to leaving the clinic. Unpaid accounts may incur additional charges including interest and reasonable costs of debt recovery.
I understand that Thrive Medical reserves the right to use a debt collecting agency should the need arise. Where possible courses of treatment should be used within a 12 month timeframe, extension of this timeframe may be arranged at our discretion.
6. Dermal filler review appointments do not include any complimentary syringes and any adjustment to your treatment will be charged.
7. A 2-3 week review appointment will always be offered free of charge following treatment with anti wrinkle injections. After this time you will be seen at the discretion of the clinic.
8. Under 16s must be accompanied by an adult, where the adult is receiving treatment an additional responsible adult must be present.
9. At your initial consultation we will assess your suitability for any treatments requested and discuss with you the best course of action. We will inform you if we feel the treatment requested is unsuitable for you or will not achieve the desired results.
10. Please contact us should you experience any negative side effects following your treatment, or if you are worried or concerned.
If you feel you are experiencing a medical emergency please dial 999 and access emergency help.
11. It is the responsibility of the client to provide Thrive Medical with all relevant medical details prior to each treatment. We will not be liable for any problems which occur as a result of the client’s failure to disclose such information.
No Right to Demand Treatment:
A booking does not guarantee treatment will be provided and the decision to treat will be based on a medical assessment and the professional opinion of our staff.
Your suitability for treatment will be determined by our staff and we cannot carry out a treatment where contraindications, allergies, or other factors (including psychological concerns) might result in an adverse outcome.
If you have paid for a consultation, please be aware that the outcome of the consultation may be information and advice only.
The decision to offer treatment is at the discretion of the clinician, and whose decision is final.
Abandoned Treatment:
Patients who choose not to complete treatment at the required settings or are unable to follow the necessary pre, post, or pain management protocols, and once the treatment has commenced, will be required to pay for the treatment in full.
Courses, or part thereof, that are not completed due to any action taken, or not taken, by a patient will be lost and no partial refund will be offered. Courses must be completed in a timely manner and in line with the required protocol and prior to expiry. Missed or delayed treatments are likely to impact the treatment outcome. Patients are expected to adjust where necessary their other commitments to ensure compliance with a treatment protocol. Please be aware of this when deciding to proceed with treatment.
Where a course is interrupted, through no fault of the patient, then the course may be extended, or a credit equal to the value of the remaining treatments offered. The decision to extend or change a course is at the discretion of management.
Refunds:
Refunds are routinely not offered once a treatment has been booked as time and resources are allocated well in advance. However, a reasonable cooling-off period will be offered but in all instances, the cancellation policy must be followed.
Where a refund is made it will be made after deducting associated transaction costs, fees, or bank charges – subject to a minimum handling fee of 2%.
Refunds are never offered when a service has been provided (including the writing of private prescriptions) or retail products have been removed from the premises.
COVID Vaccines:
Patients should not schedule their appointments close to the time of their vaccinations. Treatments cannot be performed either two weeks before or two weeks after COVID vaccinations – this is in line with ACE Group Guidelines.
Cancellation fees will not be waived for patients suffering side effects from a vaccine as vaccinations should only be booked outside the two-week buffer and in consideration of your appointment. If you book a vaccination please consider you might feel unwell and reschedule your appointment accordingly.
Attending Your Appointment:
Children, family, or friends are not permitted to attend the clinic with you. A chaperone may attend your appointment, but we ask that you notify us of this at the time of booking as we have limited space in reception. Alternatively, we can provide a trained chaperone to attend your appointment with you. Please let us know of this requirement when booking so that it can be pre-arranged.
We cannot provide supervision of children and they are not permitted in the treatment areas under any circumstances.
Bullying & Harassment of Staff:
The clinic has a zero-tolerance policy regarding rude, threatening, or aggressive language and behaviour from patients on the phone, in person, via email, and online.
Patients are expected to treat our staff with courtesy and respect.
Any bad language or rude, threatening, or aggressive behaviour will not be tolerated.
Any patient considered to be behaving in an unacceptable manner will be given one warning before being asked to leave and their treatment will be cancelled (without refund)
Any incidents where a patient has been asked to leave will be investigated by the Registered Manager and a report shared with the patient. A possible outcome of the investigation is the patient is excluded from the clinic.
Refunds will not be given where treatment is not completed due to the action of a patient.
Guaranteed Outcomes:
While we make every effort to assess a patient’s suitability for treatment, and provide the best possible patient care, we do not and cannot guarantee treatment outcomes, and no claims are made, or is it implied that any treatment will be successful.
Once a treatment has been performed a refund cannot be provided. However, where appropriate, and in the opinion of the Director, further or different treatment may improve the outcome then this might be offered to you at a marginal cost.
Patients who have not followed the skincare programme designed by our practitioners and purchased skincare throughout their treatment from us will not be supported where treatment results are not as expected.
Online Shop
According to the Consumer Contract Regulations 2013, anyone who purchases from our online shop has a 14-day cooling off period, where they are entitled to a full refund, if the product has NOT been used or opened. If the product has been used, it is non-refundable. Should you experience a skin response with one of our products, please contact us to discuss this.
PRIVACY POLICY
This Privacy Policy explains what Thrive Medical does with your personal data, whether we are providing you with a service or you are visiting our website.
Thrive-medical.co.uk (‘Website’) is provided by Thrive Medical (‘we’/’us’/’our’). In doing so, we may be in a position to receive and process personal information.
We intend only to process personal information fairly and transparently as required by data protection law including the General Data Protection Regulation (GDPR).
Of course, you may browse parts of this Website without providing any information about yourself and without accepting cookies. In that case, it’s unlikely we’ll possess and process any information relating to you.
Sometimes, when you take a new service or product from us, or discuss taking a new service or product but decide against it, we might wish to provide you with further information about similar services or products by email or other written electronic communication. In that situation, we’ll always give you the opportunity to refuse to receive that further information and you can change your mind at any point (opt-out) by contacting our Data Protection Officer (DPO) please see contact details below.. We’ll endeavour to remind you of your right to opt-out on each occasion that we provide such information.
By using the contact form on the website you will automatically add your details to the marketing lists. You can opt-out of these by clicking the unsubscribe in the email communications. If you prefer not to be added to the list please contact us via email or telephone.
1. Identity and contact details
1.1 Registered number: 14021091
1.2 Registered office: 137 Wetherby Road, Harrogate, HG2 7AA
1.3 sarah@thrive-medical.co.uk
1.4 Our Data Protection Officer (DPO) would welcome communication from you regarding any matter relating to data protection, and can be contacted by phone on 01423 313099.
1.5 If you would like access to the personal information that we hold about you, you can do this by emailing us at info@thrive-medical.com or writing to us at the address noted above. There is not normally a fee for such a request, however if the request is unfounded, repetitive or excessive we may request a fee or refuse to comply with your request. You can also ask us to send the personal information we hold about you to another controller.
1.6 We aim to keep the personal information we hold about you accurate and up to date. If you tell us that we’re holding any inaccurate or incomplete personal information about you, we will promptly amend, complete or delete it accordingly. Please email us at info@thrive-medical.com or write to us at the address above to update your personal information. You have the right to complain to the Information Commissioner’s Office if we don’t do this.
1.7 You can ask us to delete the personal information that we hold about you if we relied on your consent in holding that information or if it’s no longer necessary. You can also restrict or object to our processing of your personal information in certain circumstances. You can do this by emailing us at info@thrive-medical.com or writing to us at the address noted above.
1.8 We will tell you if there is a breach, or a likely breach, of your data protection rights.
Cliniko Practice Management Software and FACES Consent system
Cliniko Software is our diary/booking system, and you may receive electronic health questionnaires or tailored aftercare and advice via this system. Your information is used to send out appointment reminders and booking confirmations. FACES is the system we use for some procedures in order to gather health information, before and after photographs and consent to treatment. This system also offers the facility to send out health questionnaires and tailored aftercare. Both these systems give us the provision to send out marketing messages.
Stripe and Square Up Card Services
Our payments are processed using the above two companies.
Pharmacy Supply
We use a number of pharmacies when ordering appropriate prescriptions. These include Health Exchange Pharmacy, Primed Pharmacy, and Wigmore Medical. The relevant pharmacy will hold your details so that we can order prescriptions from them, should you require a prescription.
Service Delivery, Legal & Regulatory
Tax, audit, or other authorities, when we believe in good faith that the law or other regulation requires us to share this data (for example, because of a request by a tax authority or in connection with any anticipated litigation);
Third party service providers who perform functions on our behalf (including external consultants, business associates and professional advisers such as surgeons, hospitals, anaesthetists, lawyers, auditors and accountants, technical support functions and IT consultants carrying out testing and development work on our business technology systems);
Third party outsourced IT and document storage providers where we have an appropriate processing agreement (or similar protections) in place;
Regulatory bodies and suppliers.
How Do We Safeguard Your Personal Data?
We are committed to taking all reasonable and appropriate steps to protect the personal information that we hold from misuse, loss, or unauthorised access. We do this by having in place a range of appropriate technical and organisational measures. These include measures to deal with any suspected data breach.
If you suspect any misuse or loss of or unauthorised access to your personal information please let us know immediately.
How Long Do We Keep Your Personal Data For?
Clients:
How long we retain personal data depends on if the client has entered into a contract, the type of procedure contracted for and the level of recent substantial contact with or from the client.
When we refer to “substantial contact”, we mean, for example, communication between us (either verbal or written), or where you are actively engaging with our online services. We will also consider it substantial contact if you communicate with us about a procedure, either by verbal or written communication or click through from any of our marketing communications. Your receipt, opening or reading of an email or other digital message from us will not count as substantial contact – this will only occur in cases where you click-through or reply directly.
Attended Procedures or Goods Purchased
In the event of a contract for procedure(s) existing we will delete your personal data from our systems if the last transaction date (appointment, payment or procedure) in relation to the contract is over 10 years old for surgical procedures or 8 years for treatment procedures and we have not had substantial contact with you for a period of one year.
Attended Consultation Only
In the event of a client having only attended for a consultation(s) in relation to the services we provide we will delete your personal data from our systems if the last consultation date is over 2 years old and we have not had substantial contact with you for a period of one year.
Expression of Interest Only
In the event of a client having only expressed an interest in our services and not attended any appointments in relation to the services we provide we will delete your personal data from our systems if the last substantial contact with is not within a period of one year.
We will delete your personal data from our systems unless we believe in good faith that the law or other regulation requires us to preserve it (for example, because of our obligations to tax authorities or in connection with any anticipated litigation). After this period, it is likely your data will no longer be relevant for the purposes for which it was collected.
Prospective Employees:
We will delete your personal data from our systems if you have not been successful in your application after a period of 6 months from the date of your application.
How Can You Access, Amend or Withdraw The Personal Data That We Store?
GDPR’s main objectives is to protect and clarify the rights of UK and EU citizens, and individuals in the UK and EU, with regards to data privacy.
This means that you retain various rights in respect of your data, even once you have given it to us. As detailed below.
To get in touch about these rights, please contact us. We will seek to deal with your request without undue delay, and in any event within one month (subject to any extensions to which we are lawfully entitled).
*Please note that we may keep a record of your communications to help us resolve any issues which you raise.
Right to Object:
If we are using your data because we deem it necessary for our legitimate interests to do so, and you do not agree, you have the right to object. We will respond to your request within 30 days (although we may be allowed to extend this period in certain cases). Generally, we will only disagree with you if certain limited conditions apply.
This right enables you to object to us processing your personal data where we do so for one of the following four reasons: (i) our legitimate interests; (ii) to enable us to perform a task in the public interest or exercise official authority; (iii) to send you direct marketing materials; and (iv) for scientific, historical, research, or statistical purposes.
The “legitimate interests” and “direct marketing” categories above are the ones most likely to apply to our Website Users and Clients. If your objection relates to us processing your personal data because we deem it necessary for your legitimate interests, we must act on your objection by ceasing the activity in question unless:
We can show that we have compelling legitimate grounds for processing which overrides your interests; or
We are processing your data for the establishment, exercise or defence of a legal claim.
If your objection relates to direct marketing, we must act on your objection by ceasing this activity.
Right to Withdraw Consent:
Where we have obtained your consent to process your personal data for certain activities (for example, for the provision of a procedure), or consent to market to you, you may withdraw your consent at any time and we will cease to carry out the particular activity that you previously consented to unless we consider that there is an alternative reason to justify our continued processing of your data for this purpose in which case we will inform you of this condition.
Data Access Requests:
You may ask us to confirm what information we hold about you at any time, and request us to modify, update or delete such information. We may ask you to verify your identity and for more information about your request. If we provide you with access to the information we hold about you, we will not charge you for this unless your request is “manifestly unfounded or excessive”. If you request further copies of this information from us, we may charge you a reasonable administrative cost where legally permissible. Where we are legally permitted to do so, we may refuse your request. If we refuse your request we will always tell you the reasons for doing so.
Right to Remove:
In certain situations (for example, where we have processed your data unlawfully), you have the right to request us to “remove” your personal data. We will respond to your request within 30 days (although we may be allowed to extend this period in certain cases) and will only disagree with you if certain limited conditions apply. If we do agree to your request, we will delete your data but will generally assume that you would prefer us to keep a note of your name on our register of individuals who would prefer not to be contacted. That way, we will minimise the chances of you being contacted in the future where your data are collected in unconnected circumstances. If you would prefer us not to do this, you are free to say so.
Normally, the information must meet one of the following criteria:
the data is no longer necessary for the purpose for which we originally collected and/or processed them;
where previously given, you have withdrawn your consent to us processing your data, and there is no other valid reason for us to continue processing;
the data has been processed unlawfully (i.e. in a manner which does not comply with the GDPR);
it is necessary for the data to be deleted in order for us to comply with our legal obligations as a data controller; or
if we process the data because we believe it necessary to do so for our legitimate interests, you object to the processing and we are unable to demonstrate overriding legitimate grounds for our continued processing.
We would only be entitled to refuse to comply with your request for one of the following reasons:
to exercise the right of freedom of expression and information;
to comply with legal obligations or for the performance of a public interest task or exercise of official authority;
for public health reasons in the public interest;
for archival, research or statistical purposes; or
to exercise or defend a legal claim.
When complying with a valid request for the removal of data we will take all reasonably practicable steps to delete the relevant data. If we have shared your personal data with third parties, we will notify them about the request for the removal of data unless this is impossible or involves disproportionate effort.
Right to Restrict Processing:
You have the right to request that we restrict our processing of your personal data in certain circumstances. This means that we can only continue to store your data and will not be able to carry out any further processing activities with it until either: (i) one of the circumstances listed below is resolved; (ii) you consent; or (iii) further processing is necessary for either the establishment, exercise or defence of legal claims, the protection of the rights of another individual, or reasons of important EU or Member State public interest.
The circumstances in which you are entitled to request that we restrict the processing of your personal data are:
where you dispute the accuracy of the personal data that we are processing about you. In this case, our processing of your personal data will be restricted for the period during which the accuracy of the data is verified;
where you object to our processing of your personal data for our legitimate interests. Here, you can request that the data be restricted while we verify our grounds for processing your personal data;
where our processing of your data is unlawful, but you would prefer us to restrict our processing of it rather than erasing it; and
where we have no further need to process your personal data but you require the data to establish, exercise, or defend legal claims.
If we have shared your personal data with third parties, we will notify them about the restricted processing unless this is impossible or involves disproportionate effort. We will, of course, notify you before lifting any restriction on processing your personal data.
Right to Rectification:
You also have the right to request that we rectify any inaccurate or incomplete personal data that we hold about you. If we have shared this personal data with third parties, we will notify them about the rectification unless this is impossible or involves disproportionate effort. Where appropriate, we will also tell you which third parties we have disclosed the inaccurate or incomplete personal data to. Where we think that it is reasonable for us not to comply with your request, we will explain our reasons for this decision.
Our Legal Bases for Processing Your Data
We use three of the legal bases set out in GDPR.
Contract:
Article 6 (1) (b) of the GDPR says that we can process your data where it “processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract”. In plain language, this will apply if:
you attend an appointment with us;
purchase goods from our online shop;
agree to proceed with services provided by us.
Legitimate Interests:
Article 6 (1) (f) of the GDPR says that we can process your data where it “is necessary for the purposes of the legitimate interests pursued by [us] or by a third party, except where such interests are overridden by the interests or fundamental rights or freedoms of [you] which require protection of personal data.”
In our opinion the following activities do not prejudice individuals in any way, we believe they help us to offer you a more tailored, efficient service. However, you do have the right to object to us processing your personal data on this basis.
Consent:
In certain circumstances, we are required to obtain your consent to the processing of your personal data in relation to certain activities. Depending on exactly what we are doing with your information, this consent will be opt-in consent or soft opt-in consent. Typically we would seek consent prior to the end of the legitimate interest period in order to continue processing data for direct marketing purposes.
Article 4(11) of the GDPR states that (opt-in) consent is “any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.” In plain language, this means that:
you have to give us your consent freely, without us putting you under any type of pressure;
you have to know what you are consenting to – so we’ll make sure we give you enough information;
you should have control over which processing activities you consent to and which you don’t. We provide these finer controls within our privacy preference centre; and
you need to take positive and affirmative action in giving us your consent – we’re likely to provide a tick box for you to check so that this requirement is met in a clear and unambiguous fashion.
We will keep records of the consents that you have given in this way.
Please note that in certain of the jurisdictions in which we operate, we comply with additional local law requirements regarding consenting to receive marketing materials.
As we have mentioned, you have the right to withdraw your consent to these activities. You can do so at any time, by emailing us at info@thrive-medical.co.uk.
What Are Cookies and How Do We Use Them?
A “cookie” is a bite-sized piece of data that is stored on your computer’s hard drive. They are used by nearly all websites and do not harm your system. We use them to track your activity to help ensure you get the smoothest possible experience when visiting our website. We can use the information from cookies to ensure we present you with options tailored to your preferences on your next visit. We can also use cookies to analyse traffic and for advertising purposes.
If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings.
Most web browsers will accept cookies but if you would rather we didn’t collect data in this way you can choose to accept all or some, or reject cookies in your browser’s privacy settings. However, rejecting all cookies means that you may not be able to take full advantage of all our website’s features. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences.
Cookies can also be categorised as follows:
Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when applying for a job, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.
Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular.
Functionality cookies: These cookies allow our website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. These cookies can also be used to remember changes you have made to text size, font and other parts of web pages that you can customise. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised.
Keeping information secure
We invest significant resources to protect your personal information, from loss, misuse, unauthorised access, modification or disclosure. However, no internet-based site can be 100% secure and so we cannot be held responsible for unauthorised or unintended access that is beyond our control.
Complaints Process
If you have a complaint, please speak to us and we will do our very best to resolve any issues. You may also contact us via email at: info@thrive-medical.co.uk or in writing (postal address: Thrive Medical, 137 Wetherby Road, Harrogate, HG2 7AA) and we will investigate your complaint.
Terms of Use
This Privacy Policy governs the ways in which we collect and use information about you through the Site. For the terms and conditions which apply to your use of this Site, please refer to the Terms of Use.
Updates
We keep this Policy under regular review and update it from time to time. Please review this policy periodically for changes.
If you do not accept the amended Policy, please stop using this Site.
Contact
If you have any questions about this policy or would like to exercise your rights with respect to your personal information, please contact us. Our email address is: info@thrive-medical.co.uk or you can call us on 01423 313099.
Please note we will only use your information in accordance with this Policy, or where we are required or authorised by law to disclose your information to others, or have your permission to do so.
Sensitive Information. Because email communications are not always secure, please do not include credit card or other sensitive Data (such as racial or ethnic origin, political opinions, religion, health, or the like) in your emails to us.
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